The implementation of a toll-free number service into your business allows your customers to contact you directly, without the worry of the fees that are associated with contacting organizations or medium/large businesses. Not only are they a great way in which to increase your customer satisfaction levels, but they can also make for an effective and powerful marketing tool as the consumer will always look for providers who will offer them the best in terms of service without the extra cost receive sms.
Studies show that customers who utilize directories or phone listings are more likely to contact a business that possesses an 800 phone number than those who do not. Furthermore, customers also stated that they felt more confident in the capability and legitimacy of businesses that possessed toll-free phone number services as many believe that this additional service stands businesses ahead of their competitors. Toll-free phone numbers are generally recognized as starting with a series of numbers such as 800, 888 or 877. As some markets are not aware of the series 888 and 877, in the instances that a business is provided with these numbers, it is highly advantageous to advertise them as being toll-free.
However, 800 phone number services are not just beneficial to your customers, but to your members of staff also. A number of businesses who have implemented this service have utilized their toll-free number service as a form, of internal communication, allowing employees who are not in the premises to contact the office or collect their messages for free. As inbound toll-free phone number services are typically less costly than calling card rates, this makes the implementation of an 800 number phone services beneficial for a number of areas within your business. Toll-free phone number services provide you as the business, with a myriad of benefits through additional service features. Anyone can sign up for an 800 number, including local residents, but some service features will only be useful for businesses as the costs are only feasible for profitable businesses. Toll-free numbers are generally more costly in terms of rates compared to generic long-distance calls and often, the user will incur a monthly fee. However, depending on your volume of use and the purpose for the number, your provider may provide you with a rate plan in order to lower costs. This will predominately be determined by the volume of calls from customers you receive and the location of these calls.
In addition, your business can benefit from a number of additional service features including:
– Call Blocking: Allows you to block out numbers from areas where your service is not available
– Call Tracking: In the event you have a myriad of toll-free numbers that are directed to the same the location, a dialed number identification service, or DNIS, can pinpoint which number a customer called. This will enable you to record track responses from specific marketing/promotional efforts that utilize one of your numbers.
– Caller ID: This allows you to keep track of all callers which in turn, can help you to devise a subscription list
– Coded Access: Access codes will only allow customers to call following the input of a special code. This can help divert special calls directly to your offices or can be utilized for employees who require quick pick up of their calls
One of the main benefits of implementing a toll-free phone number service into your business is that the only costs you will incur are those relating to the renting of the number and the set up. Most 800 number providers will allow businesses to use their existing phone lines, helping to lower costs, which also ensure that all calls are directed directly to your office. Should your business receive a high volume of incoming calls, this can help your productivity, thus, helping to make your toll-free phone number service a great success.